Refund Policy

Effective Date: 1 st of August At Ipic Play, we are committed to delivering a safe, exciting, and enjoyable experience for all our guests. We understand that circumstances can change, and we aim to handle refund requests fairly and transparently. Please read our refund policy below:

 

1. General Policy All purchases made at Ipic Play, including entry tickets, party bookings, group events, and gift vouchers, are subject to this refund policy.

 

2. Entry Tickets • Non-Refundable: Entry tickets purchased at the venue or online are non-refundable and non-transferable. • Date Changes: Guests may request rescheduling their visit at least 24 hours in advance, subject to availability. • No Shows: No refunds or rescheduling will be provided for no-shows or late arrivals.

 

3. Party Bookings & Group Events • Deposit: 100% Payment is required as a non-refundable deposit to secure your booking. • Cancellations: We do not accept any cancellations, but rescheduling is allowed if request is made seven days or more in advance, subject to availability. • Rescheduling: We will do our best to accommodate changes in date or time, provided that sufficient notice is given and availability permits. No rescheduling permitted less than 7 days from party booking.

 

4. Gift Vouchers • Gift vouchers are non-refundable and not redeemable for cash. • Expiry dates are indicated on the voucher and cannot be extended once expired. • Gift voucher can only be claimed during a works week excluding public or school holidays.

 

5. Food & Beverage • Food and drink purchases made on-site at 40 Something are not refundable once the order is placed.

 

6. Cancellations by Ipic Play In the rare event that Ipic Play must cancel or postpone a session or event due to safety concerns, technical issues, or other unforeseen circumstances, guests will be offered the option to: • Reschedule the booking

 

7. Refund Processing Approved refunds will be processed within 7–10 business days to the original payment method. Proof of payment may be required.

 

8. Contact Us If you believe you are eligible for a refund or would like to discuss a rescheduling, please contact us: 021 205 3844 reception@ipicplay.co.za We appreciate your understanding and look forward to welcoming you for an unforgettable experience at Ipic Play!